Returns Policy

Delivery

Speed Stitch will endeavour to despatch your order within 7 working days of it being placed subject to it being in stock. If there is going to be a delay for any reason we will contact you to explain the situation.

All quoted delivery times are based on standard working days i.e. Mon - Fri.

If you require an urgent turnaround please call +44 (0) 7842 607408 and we'll do our very best to try and meet your deadlines.

Returns

We endeavour to supply only the highest quality product and believe you will be delighted with any purchase. However, if you are unhappy with the product in anyway it can be returned to us following the steps outlined below. We aim to keep the process as simple as possible.

We will accept returns up to 7 days after the date of invoice. This is for none embroidered items only. We will ONLY except embroidered garments, if the item is faulty with a manufacture defect. If you wish to return an item to us, you should contact us using the information on the contact page of this website and get a returns number, you must clearly state on the outside of the return packaging your name, address and details of purchase, please note, we cannot accept any returned items without this.

The item(s) must be returned to us within 14 days of the date this returns number is issued. Any items returned must be in the original condition that you received them from us with all packaging and tags intact. If you wish to exchange an item(s) you have to cover the cost of the postage back to us and there will be a subsequent postal charge for the replacement item. If you are returning an item to us for a refund you have to cover the cost of the postage back to us. If you have received an item that is faulty, or has been sent by us incorrectly we will cover the cost of any return postage due. You will be responsible for the item or items until they reach us. For your own protection, we suggest you use a secure delivery method, which requires a signature upon delivery.

Complaints Procedure

If you wish to make a complaint, please first send all the relevant details to us in an email or by letter.

You must ensure that you quote any Order or Reference numbers given to you along with your name and details how we can contact you. Any complaints will be dealt with swiftly and efficiently. We will acknowledge your complaint within 5 working days and resolve your dispute swiftly keeping you fully informed at all stages. Speed Stitch will deal with any complaints fairly, confidentially, effectively and strive to enhance our performance as the result of any problems our customers encounter to ensure it does not occur again.

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