We endeavour to supply only the highest quality product and believe you will be delighted with any purchase. However, if you are unhappy with the product in anyway it can be returned to us following the steps outlined below. We aim to keep the process as simple as possible.
We will accept returns up to 7 days after the date of invoice. This is for none embroidered items only, once clothing is personalised it is completely non-refundable. We will ONLY accept embroidered garments, if the item is faulty with a manufacture defect. If you wish to return an item to us, you should contact us using the information on the contact page of this website and get a returns number, you must clearly state on the outside of the return packaging your name, address and details of purchase, please note, we cannot accept any returned items without this.
If there is a fault with an item you receive it must be reported to us within 7 days of taking delivery and then must be returned immediately.
The item(s) must be returned to us within 14 days of the date this returns number is issued. Any items returned must be in the original condition that you received them from us with all packaging and tags intact. If you wish to exchange an item(s) you have to cover the cost of the postage back to us and there will be a subsequent postal charge for the replacement item. If you are returning an item to us for a refund you have to cover the cost of the postage back to us. If you have received an item that is faulty, or has been sent by us incorrectly we will cover the cost of any return postage due. You will be responsible for the item or items until they reach us. For your own protection, we suggest you use a secure delivery method, which requires a signature upon delivery.
We are happy to supply samples to customers at £15 per garments, which is fully refundable if the clothing is returned within 14 days and in good condition.